{"id":12756,"date":"2026-10-22T21:46:41","date_gmt":"2026-10-22T18:46:41","guid":{"rendered":"https:\/\/kugumuzik.com\/eng\/faq\/"},"modified":"2026-10-27T15:25:54","modified_gmt":"2026-10-27T12:25:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/kugumuzik.com\/eng\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
\n
KURUMSAL \u00b7 SSS<\/div>\n<\/div>\n

Frequently Asked Questions<\/h1>\n

On this page you will find answers to the most frequently asked questions about buying instruments from Ku\u011fu M\u00fczik, payment, delivery, service and visiting the showroom. For product-specific questions, see also the FAQ sections on the relevant brand and model pages.<\/p>\n

Topics<\/span>Purchasing and Payment<\/a>Delivery and Service<\/a>Part Exchange and Second-Hand<\/a>Showroom and Services<\/a><\/div>\n
\n

Purchasing and Payment<\/h2>\n

How can I buy an instrument?<\/h3>\n

You can visit our Ata\u015fehir showroom<\/a> or contact us by phone, WhatsApp, email or the contact form<\/a>. Once we have agreed the model, finish and options together, we prepare a personal quotation for you.<\/p>\n

Why aren’t prices shown on the site?<\/h3>\n

Because prices vary with the model, finish and options, we send you the current price individually. Prices for second-hand instruments are shown on the relevant pages.<\/p>\n

What payment options are there?<\/h3>\n

You can pay by bank transfer \/ EFT or credit card; contact us about instalment options. Products can also be bought online by credit card via herseymuzik.com<\/a>. Our bank accounts are listed on the company and bank details<\/a> page.<\/p>\n

Can I buy a model that isn’t in the showroom?<\/h3>\n

Yes. Models not in the showroom are ordered from the manufacturer; the delivery time varies by model and manufacturer.<\/p>\n

Do you offer special quotations for institutions?<\/h3>\n

Yes. For conservatoires, universities, municipalities and concert halls, we prepare institution-specific<\/a> quotations.<\/p>\n<\/div>\n

\n

Delivery and Service<\/h2>\n

Do you sell throughout T\u00fcrkiye and abroad?<\/h3>\n

Yes. Instruments are delivered from Istanbul to anywhere in T\u00fcrkiye, and we also sell abroad. Delivery is made with transport planned to suit the type of instrument and the destination country.<\/p>\n

Do new instruments come with a warranty?<\/h3>\n

New instruments are sold with the manufacturer’s warranty terms. We share the warranty details for each model with you before purchase.<\/p>\n

Do you offer tuning, maintenance and repair?<\/h3>\n

Yes. For our piano tuning, repair, restoration and removal services, see our services<\/a> page.<\/p>\n<\/div>\n

\n

Part Exchange and Second-Hand<\/h2>\n

Can I part-exchange my piano or harp?<\/h3>\n

When buying a new instrument, you can part-exchange your current one.<\/p>\n

Do you buy second-hand pianos or harpsichords?<\/h3>\n

No. Ku\u011fu M\u00fczik does not buy second-hand instruments; please do not call to sell your instrument. For second-hand instruments for sale, see second-hand pianos<\/a> and second-hand harpsichords<\/a> pages.<\/p>\n<\/div>\n

\n

Showroom and Services<\/h2>\n

Where is your showroom and when is it open?<\/h3>\n

Atat\u00fcrk Mah., Ata\u015fehir Bulvar\u0131 36 Ada, Ata 2\/1 No:4 D:60, 34758 Ata\u015fehir \/ \u0130stanbul. We are open on weekdays 11:00\u201320:30 and on Saturdays 10:30\u201320:00; on Sundays by appointment.<\/p>\n

Do you rent out instruments?<\/h3>\n

Yes. We rent out pianos, harps, harpsichords and other instruments; practice rooms, the recording room and the concert hall can also be booked. For details, see rental and booking<\/a> page.<\/p>\n

Do you give music lessons?<\/h3>\n

Yes. For our music school’s lessons, see Ku\u011fu M\u00fczik E\u011fitim<\/a> website.<\/p>\n<\/div>\n

\n

Corporate Pages<\/h2>\n

About Us<\/a> \u00b7 Our Brands<\/a> \u00b7 Our Showroom<\/a> \u00b7 Our Services<\/a> \u00b7 References<\/a> \u00b7 Sponsorship<\/a> \u00b7 Online Store<\/a> \u00b7 Company and Bank Details<\/a> \u00b7 Privacy and KVKK<\/a>. For all corporate information, see Corporate<\/a> page.<\/p>\n<\/div>\n